GETTING YOUR INNERSOLES TO YOU
No matter where you are, we want you to be able to enjoy your inner soles as soon as possible after placing your order.
Our free domestic shipping service means that you can enjoy delivery at no additional cost on orders over $119.99 to an Australian address. A shipping rate of $9.95 will be charged for all orders under $120*.
In most cases, your order should arrive between 5 and 7 days after placing your order. Please note that while we want you to be able to enjoy your inner soles as soon as possible, we are at the mercy of AusPost and this timeframe is an estimate only. COBRA9 makes no guarantees nor accepts any liability for deliveries that occur outside of these estimates.
Enjoy fast domestic shipping with our express delivery service. For orders placed before 10am to be delivered to an address within Australia Post's next day network, your order should arrive within one business day. An express shipping rate of $14.95 will be charged for all orders under $120.
Please note that while we want you to be able to enjoy your inner soles as soon as possible, we are at the mercy of AusPost and this timeframe is an estimate only. COBRA9 makes no guarantees nor accepts any liability for deliveries that occur outside of these estimates.
Our free international shipping service means that you can enjoy delivery at no additional cost on every order over $119.99 to AusPost destinations*.
In most cases, your order should arrive between 4 and 25 days after placing your order. For a more precise estimate of delivery time, please consult AusPost's most recent delivery estimates.
Please note that while we want you to be able to enjoy your inner soles as soon as possible, we are at the mercy of AusPost and this timeframe is an estimate only. COBRA9 makes no guarantees nor accepts any liability for deliveries that occur outside of these estimates.
*International deliveries may be subject to local duties, taxes and charges.
Can't wait for delivery? We offer a collect in store option on our entire range of products from our COBRA9 HQ. Simply select Collection at checkout and we'll notify your when your order is ready!
RETURNING AN ITEM IS EASY
We want you to love your inner soles. In the unlikely even that you're not 100% satisfied, our returns process is easy.
You may return any item (excluding Pro devices) for a full refund up to 30 days from receipt of goods. If you wish to take advantage of our Perfect Fit Promise please follow the steps to exchange your SemiPros here. For all other returns, please view our returns policy.
Once we receive your item(s) and providing it is in unused condition and in its original packaging, an automated refund will be processed to your original payment method. Please note the funds may take between 10-15 business days to arrive back into your account.
You can cancel any order placed with us for full refund up until the point that it is dispatched (you will be notified when an order has a tracking number assigned to it) by contacting us.
If in the unlikely event that our shipping partners let you down, get in touch. Please note that we cannot cover normal wear and tear.