GOT A QUESTION?
Find our most frequently asked questions below. Still don't find the answer you're looking for? Contact us and we'll be happy to help!
Why COBRA9?
Comfort redefined since 2009. With over 35 years of combined experience in cycling podiatry and biomechanics research, this is what we do. No outlandish, unsubstantiated claims, just carefully curated orthotics backed by our Perfect Fit Promise that we guarantee you'll love.
Are your inner soles really hand made?
Yes - we tightly control every step of our design and manufacturing process with every inner sole proudly made by hand since 2009.
How do I know which SemiPro variant to order?
Use our Find Your Fit guide to determine which profile is right for you.
I had inner soles previously but they didn't fit my shoes. Why will yours be any different?
COBRA9 inner soles are designed specifically for cycling and are compatible with just about every shoe on the market.
Our carbon fibre InnerCore is unique in its strength to weight properties meaning we can remove material that would otherwise be necessary to bolster the device. The result is a featherwight orthotic that provides unmatched support with minimal volume intrusion.
Do you ship overseas?
Absolutely! Enjoy free international shipping and returns no matter where you are.
How long will it take to get my order?
Every SemiPro is proudly handmade to order. Enjoy same-day dispatch on orders placed before 10am AEST. For more information read our shipping and returns guidance.
I ordered the wrong profile SemiPro, what do I do?
We are huge fans of our SemiPros and want you to be too. If you find that the profile of your SemiPros isn't a perfect match upon delivery, return them to us and we will replace them for one that is. It's as simple as that.
How do I care for my InnerSoles?
Our SemiPros have been developed to wear as hard as you ride and carry a warranty for 12 months from structural defects from their date of purchase. In the unlikely event that they don't go the distance, submit a claim and we'll send you a like-for-like replacement pair. No questions asked.
Wipe clean as needed with planet-friendly cleaners being sure to avoid excessive heat and solvents. If you take care of them, they'll take care of you!
My SemiPros have arrived. What should I do next?
We get it, you'll want to use your SemiPros as soon as you get them and we want you to use the too! Before you get an epic under your belt, or use them on a stationary trainer, it's important that you incorperate a wear-in period. Why is this important?
While your SemiPros don't necessarily break in like a pair of dress shoes (they are designed to be as robust as possible), the concept is quite similar. Our feet contain a complex array of passive and active tissues, receptors and nerve endings that have likely been used to a shoe devoid of any mechanical support.
So not to unsettle this network of tissue, allow 2-3 easy rides to settle into your SemiPro setup, gradually increasing your load for the next 2-4 weeks. If after this time you haven’t fully settled into you SemiPros, contact us or your authorised COBRA9 retailer for further advice or modification. Remember, we're not happy unless you are.